Refund Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on your first month of service. If you are not satisfied with the quality of our work within the first 30 days of your initial payment, you may request a full refund of your first month's fee under the following conditions:

• Your refund request must be submitted within 30 calendar days of your initial payment date
• You must specify the reason for dissatisfaction in writing
• You have not previously received a refund from fbxmedia
• The refund request is for your first month of service only — the guarantee does not apply to subsequent months

To initiate a refund request: email refunds@fbxmedia.com with the subject line "Refund Request — [Your Name / Company]" within the 30-day window.

2. Eligibility for Refunds (After 30 Days)

After the 30-day money-back period, refunds are issued at fbxmedia's sole discretion in the following limited circumstances:

• Duplicate charges: If you were charged twice in error for the same service period, the duplicate charge will be refunded in full
• Service not delivered: If fbxmedia fails to deliver the agreed deliverables within the agreed timeframe due to our own fault or negligence, a proportional refund may be issued
• Billing errors: If incorrect amounts were charged due to a system or administrative error

3. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Months of service already delivered (after the 30-day window)
• One-time project fees where work has commenced
• Third-party costs paid on your behalf (e.g., tool subscriptions, paid promotion, PR distribution fees)
• Expedite or rush fees
• Setup fees (where applicable)
• Refund requests submitted after the 30-day window has passed
• Services where client delays caused the work not to be completed (i.e., failure to provide access, content, or approvals)
• Dissatisfaction with search engine results, rankings, or traffic (SEO outcomes are not guaranteed — see our Disclaimer)

4. Partial Refunds

Partial refunds may be considered when fbxmedia has partially completed agreed deliverables and the client has cancelled mid-cycle. In such cases, a partial refund of the undelivered portion may be issued at our discretion, minus any costs already incurred in completing the partial work.

5. How to Request a Refund

To request a refund, please contact us via the following method:

• Email: refunds@fbxmedia.com
• Subject line: "Refund Request — [Full Name / Company Name]"
• Include: Your registered email address, invoice number (found in your billing receipt), the date of the charge, the reason for your refund request

6. Refund Processing Timeline

Once a refund is approved:

• Refunds to credit or debit cards are processed within 5–10 business days, depending on your bank and card network
• PayPal refunds are typically processed within 3–5 business days
• You will receive an email confirmation once the refund has been initiated
• Refunds are returned to the original payment method used at the time of purchase

7. Chargebacks

We strongly encourage clients to contact us at refunds@fbxmedia.com before initiating a chargeback with their bank or payment provider. Most issues can be resolved quickly and amicably. Fraudulent or unjustified chargebacks may result in: suspension of services, permanent account termination, and where applicable, legal action to recover funds.

8. Cancellation vs. Refund

Cancellation of a subscription (with 30 days' notice) is separate from a refund request. Cancellation stops future billing but does not entitle you to a refund of amounts already charged, except as provided in Section 1 (30-day guarantee) or Section 2 (exceptional circumstances). After cancellation, your service continues until the end of the paid billing period.

9. Changes to This Policy

fbxmedia reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. For ongoing subscriptions, changes take effect from the next billing cycle after notice is provided.

10. Contact

For refund enquiries, contact us at: refunds@fbxmedia.com or fbxmedia Ltd, 300 Delaware Ave, Suite 210, Wilmington, DE 19801, USA. We aim to respond to all refund requests within 2 business days.