We stand behind our work. Our 30-day money-back guarantee gives you confidence to get started.
fbxmedia is committed to client satisfaction. This Refund Policy outlines the conditions under which refunds are issued for our SEO and digital marketing services. By engaging fbxmedia's services, you agree to the terms of this policy.
We offer a 30-day money-back guarantee on your first month of service. If you are not satisfied with the quality of our work within the first 30 days of your initial payment, you may request a full refund of your first month's fee under the following conditions:
To initiate a refund request: email refunds@fbxmedia.com with the subject line "Refund Request — [Your Name / Company]" within the 30-day window.
After the 30-day money-back period, refunds are issued at fbxmedia's sole discretion in the following limited circumstances:
The following are not eligible for refunds under any circumstances:
Partial refunds may be considered when fbxmedia has partially completed agreed deliverables and the client has cancelled mid-cycle. In such cases, a partial refund of the undelivered portion may be issued at our discretion, minus any costs already incurred in completing the partial work.
To request a refund, please contact us via the following method:
Once a refund is approved:
We strongly encourage clients to contact us at refunds@fbxmedia.com before initiating a chargeback with their bank or payment provider. Most issues can be resolved quickly and amicably. Fraudulent or unjustified chargebacks may result in: suspension of services, permanent account termination, and where applicable, legal action to recover funds.
Cancellation of a subscription (with 30 days' notice) is separate from a refund request. Cancellation stops future billing but does not entitle you to a refund of amounts already charged, except as provided in Section 1 (30-day guarantee) or Section 2 (exceptional circumstances). After cancellation, your service continues until the end of the paid billing period.
fbxmedia reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. For ongoing subscriptions, changes take effect from the next billing cycle after notice is provided.
For refund enquiries, contact us at: refunds@fbxmedia.com or fbxmedia Ltd, 300 Delaware Ave, Suite 210, Wilmington, DE 19801, USA. We aim to respond to all refund requests within 2 business days.